Customer Service Executive - Tenant Support (UK Shifts)

About the role

Perfect Scribes is hiring a Tenant Support Executive in Islamabad, working on shifts aligned with UK working hours. The role provides tenant relations and customer service mainly through spoken English with UK tenants, acting as a link between tenants and the company. No prior experience is required; comprehensive training is offered to fresh graduates or people with strong English communication skills.

Key responsibilities

• Handle inbound tenant calls professionally, communicating clearly and empathetically in spoken English
• Manage tenant relations by addressing concerns, answering questions and resolving issues promptly
• Document case details thoroughly after every interaction and maintain detailed records
• Maintain confidentiality and discretion with sensitive client and tenant information
• Work the designated UK-aligned shifts with reliability and self-discipline
• Contribute to a collaborative team by completing tasks without constant supervision
• Adapt to unscripted conversations and give feedback and participate in training
• Follow company policies on tenant support and data protection, and stay informed about tenant services and company offerings

Required profile

• Fluency in English and excellent spoken English
• Confidence in unscripted conversations and ability to handle inbound calls
• Comfortable with shift timings and able to work in a small team without constant supervision
• Reliability, self-discipline, discretion and honesty