Customer Service & Operations Internship

About the role

JAC LOGISTICS is offering an on‑site internship in Customer Service & Operations at its Karachi office. The intern will support the team by handling client inquiries, coordinating shipment details and providing timely updates through phone and email.

Key responsibilities

• Answer customer inquiries and resolve issues via phone and email.
• Coordinate shipment information and update clients on status.
• Assist with documentation and maintain accurate records in operational systems.
• Collaborate with the operations team to troubleshoot and ensure smooth service delivery.
• Monitor customer feedback and contribute ideas for service improvement.
• Learn the end‑to‑end logistics workflow across ocean, air and road transport modes.

Required profile

• Strong communication and interpersonal abilities.
• Attention to detail and basic data‑entry skills.
• Familiarity with MS Office (Word, Excel, Outlook).
• Quick learner who can follow established processes.
• Interest in logistics, supply chain or operations; related study is a plus.
• Proficiency in English and local languages spoken in Karachi.

Required skills

• Microsoft Word
• Microsoft Excel
• Microsoft Outlook

What we offer

• Stipend of 25,000 PKR per month.
• Three‑month internship with potential for a permanent role.
• Hands‑on experience in a fast‑paced logistics environment.
• On‑site work at PECHS Block #06, Shahra‑E‑Faisal, Karachi.