Customer Service Representative (CSR)

About the role

Hostnext is looking for a motivated Customer Service Representative to join its support team in Islamabad. You will be the first point of contact for customers, handling inquiries through phone, email and chat while ensuring a high level of satisfaction.

Key responsibilities

• Handle inbound and outbound customer calls, emails, and chats professionally.
• Respond to customer inquiries, complaints, and service requests promptly.
• Provide accurate information about the company’s products and services.
• Maintain detailed records of all interactions in the CRM system.
• Follow company policies, procedures and quality standards.
• Build long‑term relationships by ensuring customer satisfaction.

Required profile

• Excellent verbal and written communication skills.
• Strong command of English for phone and chat communication.
• Effective problem‑solving and customer‑handling abilities.
• Ability to work in a fast‑paced, customer‑focused environment.

Required skills

• Basic knowledge of CRM systems.

What we offer

• Full‑time employment with a competitive monthly salary.
• Opportunity to develop customer service expertise in a growing tech company.