Customer Service Representative (Dispatch Coordinator)

About the role

Yuni Rides, a transportation company coordinating student trips to school, is hiring a Customer Service Representative (CSR) – Dispatch Coordinator for its Operations Team in Gulistan-e-Jauhar, Karachi. The role acts as a central point of communication between drivers, schools, parents and internal teams, monitoring transportation in real time and keeping service reliable. It is onsite, Monday to Saturday, 9:00 PM to 6:00 AM, with a stated salary of PKR 45,000 to 50,000 per month.

Key responsibilities

• Monitor daily transportation operations and scheduled trips in real time, ensure routes and trips are assigned and completed, and track driver activity.
• Coordinate trip modifications, route adjustments and driver reassignments, and support dispatch, coverage planning and service continuity.
• Serve as main contact for drivers, schools and parents, responding to inquiries, giving schedule updates and resolving service issues.
• Support new drivers through onboarding, including documentation, compliance and profile updates.
• Maintain records, reports and system data, monitor service metrics and escalate issues; collaborate with dispatch, operations and management to improve workflows.

Required profile

• Bachelor's degree or equivalent professional experience preferred.
• 1-3 years of experience in customer service, dispatch operations, logistics, transportation coordination or operations support.
• Strong verbal and written English, multitasking and problem-solving abilities, and comfort with technology and software platforms.
• Preferred: experience in transportation operations, school transportation, logistics coordination, fleet operations, dispatch monitoring, route management, driver relations, onboarding, compliance documentation, call center operations, CRM systems, scheduling and incident escalation.

Required skills

• Microsoft Office (Excel, Word, Outlook)
• Google Workspace (Sheets, Docs, Gmail)
• CRM platforms and dispatch/scheduling systems
• Data entry, reporting and documentation management

What we offer

• Competitive salary package
• Career growth and advancement opportunities
• Professional, supportive environment with hands-on training and continuous learning
• Exposure to U.S.-based transportation operations

To apply, send an updated CV or resume by email to the company's HR address, using the subject line "CSR Application - Dispatch Coordinator".