Customer Service Representative & Dispatcher (Remote)

About the role

We are looking for a professional Customer Service Representative who will also handle driver dispatching from a remote location. The role involves answering client inquiries, scheduling pickups, and ensuring smooth communication between drivers and customers while working from home.

Key responsibilities

• Answer customer calls, emails, and messages professionally.
• Schedule and dispatch drivers efficiently.
• Handle bookings and reservations.
• Communicate clearly with drivers and clients.
• Track shipment progress, maintain daily trip records and logs.
• Resolve customer issues calmly and follow up reliably.

Required profile

• Strong spoken and written English communication skills.
• Honest, responsible, punctual and able to work under pressure.
• Basic computer knowledge and ability to multitask.
• Previous dispatcher or CSR experience is a plus but not required.

Required skills

• Proficiency with email.
• Experience using spreadsheets.
• Familiarity with web‑based systems.
• Accurate data entry ability.

What we offer

• Training provided.
• Growth opportunities within the company.
• Friendly and supportive work environment.
• Incentive bonus.
• Opportunity for career advancement.