Customer Service Representative – Education Services

About the role

We are seeking a motivated Customer Service Representative to join GCE‑Academy, a leading tutor academy that connects qualified tutors with students and parents across Pakistan. The role involves handling inquiries via WhatsApp and phone, providing information about our home and online tuition services, and maintaining strong customer relationships.

Key responsibilities

• Respond promptly to customer inquiries on WhatsApp and phone calls.
• Engage professionally with parents, students, and tutors.
• Explain and guide customers about home and online tuition offerings.
• Follow up with potential leads and nurture relationships.
• Record and update customer information accurately.
• Coordinate with the operations team to ensure timely service delivery.
• Maintain high customer satisfaction through clear communication.

Required profile

• Minimum education: Intermediate or A‑Levels.
• Excellent verbal and written communication in English and Urdu.
• Good typing speed and proficiency with WhatsApp Web and basic computer applications.
• Customer‑focused attitude with strong interpersonal skills.
• Ability to multitask in a fast‑paced environment.
• Previous customer service or sales experience is an advantage but not mandatory.

Required skills

• WhatsApp Web
• Basic computer applications