Customer Service Representative

About the role

We are looking for a motivated and customer‑focused individual to join our team as a Customer Service Representative. In this position you will be the first point of contact for our customers, delivering exceptional support across phone, email and other channels.

Key responsibilities

• Provide high‑quality customer service via phone, email and chat, addressing inquiries and resolving issues promptly.
• Use our CRM system to log interactions, track tickets and maintain accurate customer records.
• Troubleshoot technical problems and guide customers through product solutions.
• Handle complaints and conflicts with empathy, aiming for positive outcomes.
• Prioritise tasks, manage time effectively and meet service level targets.

Required profile

• At least 1 year of professional experience in a customer‑facing role.
• Strong communication, active listening and problem‑solving abilities.
• Professional phone etiquette and written communication skills.
• Ability to work independently and as part of a team in a fast‑paced environment.

Required skills

• Proficiency with CRM software.

What we offer

• Competitive salary.
• Health insurance.