Customer Service Representative

About the role

The Customer Service Representative will handle post‑sales inquiries for IT products, providing support via phone, email, chat and internal ticketing. The role combines technical assistance with sales support to ensure customer satisfaction and smooth order processing.

Key responsibilities

• Respond to customer inquiries through phone, email, chat or messaging platforms.
• Assist customers in selecting appropriate IT hardware, software and networking solutions.
• Prepare and send price quotations and verify product availability.
• Coordinate with sales teams, vendors, warehouses and logistics to fulfil orders.
• Resolve complaints, shipping delays, order issues and return requests.
• Create and update customer accounts and sales orders in the CRM system.
• Maintain accurate records of all customer interactions.
• Upsell or cross‑sell additional products and services when appropriate.
• Achieve targets for customer satisfaction (CSAT), response time and productivity.
• Adhere to company policies, service‑level agreements (SLAs) and quality standards.

Required profile

• Excellent verbal and written communication skills.
• Strong customer service orientation and problem‑solving ability.
• Basic understanding of the sales process and workflow.
• Fundamental knowledge of IT hardware, software and networking products.
• Experience using CRM systems, preferably Microsoft Dynamics 365.
• Good organizational and time‑management capabilities.
• Ability to multitask in a fast‑paced environment.
• Proficiency with Microsoft Office, especially Excel and Outlook.

Required skills

• Microsoft Dynamics 365 (CRM)
• Microsoft Excel
• Microsoft Outlook

What we offer

• Life insurance and optional health insurance.
• Voluntary pension scheme and EOBI contributions.
• Complimentary meals and access to an in‑house gym.
• Inclusive, diverse workplace with equal‑opportunity policies.