Customer Service Representative – Packaging Campaign (USA)

About the role

Keystone Medics is looking for a full‑time Customer Service Representative to join its Packaging Campaign USA team in Lahore. The CSR will be the primary point of contact for customers, handling both inbound and outbound interactions and providing clear information about packaging services.

Key responsibilities

• Answer inbound calls and initiate outbound calls to address customer inquiries about packaging services.
• Resolve issues, record interactions in the system, and follow up to ensure timely and accurate responses.
• Collaborate with internal teams to address service concerns and maintain service‑level standards.
• Support continuous improvement initiatives and meet defined performance targets.
• Adhere to company policies and represent Keystone Medics professionally at all times.

Required profile

• Minimum 1 year of experience in customer‑facing or CSR roles, preferably in a campaign or contact‑center environment.
• Excellent verbal and written communication skills in English.
• Ability to work on‑site in Lahore, manage time effectively and handle multiple tasks in a fast‑paced setting.
• High school diploma or equivalent; further education in business, communication or related fields is an advantage.

Required skills

• Basic computer applications.
• Experience with CRM or call‑center tools.