Customer Service & Supply Chain Operations Executive

About the role

We are seeking a motivated Customer Service & Supply Chain Operations Executive to join our growing logistics team. The role is fully remote and focuses on delivering excellent customer service while ensuring smooth end‑to‑end supply chain execution across Pakistan.

Key responsibilities

• Act as the primary point of contact for customer inquiries and shipment updates.
• Process customer orders and guarantee timely fulfillment.
• Coordinate with suppliers, carriers, and internal teams to maintain efficient supply‑chain flow.
• Monitor shipments, proactively resolve transportation or delivery issues.
• Maintain accurate records of communications, orders, and operational activities.
• Prepare operational reports and performance metrics.
• Identify opportunities to improve customer satisfaction and operational efficiency.
• Ensure compliance with company policies, procedures, and service standards.

Required profile

• Bachelor’s degree in Supply Chain Management, Logistics, Business Administration or a related field.
• 2–4 years of experience in customer service, logistics, freight forwarding, supply chain or operations.
• Excellent communication, interpersonal and problem‑solving abilities.
• Strong organizational skills and attention to detail.
• Ability to work independently in a remote environment and manage multiple priorities.

Required skills

• Microsoft Excel
• SAP
• Oracle
• Microsoft Dynamics

What we offer

• Competitive salary based on qualifications and experience.
• Fully remote work environment with a five‑day work week (Monday‑Friday).
• Professional development and career growth opportunities.
• Collaborative and supportive team culture.