Customer Solutions Specialist – SMB

About the role

As a Customer Solutions Specialist for SMB clients, you will be the first point of contact for users of WellnessLiving’s platform. You will combine empathy with technical know‑how to resolve issues, guide customers through the software, and ensure a positive experience.

Key responsibilities

• Answer inbound calls, emails and callback requests from customers.
• Provide software support by troubleshooting technical problems and general account queries.
• Investigate root causes of issues using system knowledge and document findings.
• Gather detailed information from customers to report or escalate to Subject Matter Experts.
• Flag customers exhibiting problematic or negative behavior according to policy.
• Promote and maintain high‑quality service standards throughout each interaction.

Required profile

• Customer‑first mindset; not focused solely on speed.
• Strong communication and empathy skills.
• Ownership of issues and ability to handle complex problems.
• Ability to work within a structured 8‑hour shift schedule, 5 days a week.

Required skills

What we offer

• Permanent, full‑time position (40 hours/week).
• Inclusive, diverse culture with focus on personal and professional growth.
• Benefits that support a healthier, happier life.