Customer Support Engineer

About the role

We are looking for a dedicated Customer Support Engineer to join our growing team on a permanent basis. In this role you will provide technical assistance, resolve complex issues and help ensure a seamless experience for our customers.

Key responsibilities

• Provide exceptional technical assistance to customers.
• Resolve complex technical issues to maintain a seamless user experience.
• Collaborate with internal teams to troubleshoot and improve product performance.

Required profile

• Minimum 2 years of relevant experience.
• Diploma or bachelor’s degree (BE, BS or B‑Tech).
• Positive, responsible attitude with ownership of tasks.
• Ability to work independently and as part of a team.
• Self‑motivated, enthusiastic and flexible with assignments.
• Willingness to work extended hours or holidays when required.

Required skills

• Experience analyzing and troubleshooting technical problems.
• Knowledge of electrical circuits.
• Understanding of mechanical hardware and software.
• Familiarity with ATM/machine operations.
• Ability to troubleshoot software‑related issues.
• Basic hardware knowledge and hands‑on aptitude.
• Prior experience as a Customer Support Engineer.
• Proficiency in additional languages.

What we offer

• Compensation details will be discussed during the interview process.
• Commitment to diversity and inclusivity in hiring.