Customer Support Representative

About the role

Translation Empire is looking for a Customer Support Representative to join its on‑site team in Islamabad. The role focuses on delivering high‑quality service to clients, handling inquiries across various channels, and ensuring customer satisfaction.

Key responsibilities

• Manage inbound and outbound calls professionally.
• Respond promptly to customer inquiries via phone, email, and chat.
• Identify customer needs and work toward complete resolution.
• Maintain up‑to‑date knowledge of the company’s services.
• Follow up with customers to confirm issues are fully resolved.

Required profile

• Excellent English communication skills, both written and verbal.
• Confident and courteous handling of incoming calls.
• Empathetic, patient, and solution‑oriented mindset.
• Strong organizational and multitasking abilities.

Required skills

What we offer

• Competitive salary with performance bonuses.
• Clear pathways for career growth and professional development.
• A collaborative and supportive work environment.
• Opportunities for fresh graduates with strong English skills.