Customer Support Representative

About the role

We are seeking a Customer Support Representative to join Translation Empire’s dynamic team. The role focuses on delivering exceptional customer experiences, handling client queries professionally, and building strong relationships.

Key responsibilities

• Manage inbound and outbound calls with professionalism.
• Respond promptly to customer inquiries across phone, email and chat channels.
• Identify customer needs, provide accurate information about our translation services, and ensure complete satisfaction.
• Maintain up-to-date knowledge of all services to offer effective assistance.
• Follow up with customers to confirm that issues are fully resolved.

Required profile

• Excellent written and verbal English communication skills.
• Confident handling of incoming calls.
• Empathetic, patient and solution-oriented mindset.
• Strong organizational and multitasking abilities.

Required skills

What we offer

• Competitive salary with performance bonuses.
• Clear opportunities for career growth and professional development.
• A collaborative and supportive work culture.
• Fresh graduates with strong English skills are encouraged to apply.