Customer Support Representative
Swapp · Islamabad
Job description
About the role
Swapp is seeking a Customer Support Agent to work on‑site in Islamabad, handling customer inquiries via live chat, calls and email. The position is contract‑based with selectable AM or PM shifts.
Key responsibilities
- Handle customer requests and inquiries via live chat, calls, and emails to ensure satisfaction and loyalty.
- Investigate and resolve customer issues promptly, taking ownership from identification to resolution.
- Accurately document interactions, feedback and resolutions in the system for record‑keeping and analysis.
Required profile
- At least 1 year of experience in live chat interaction within a customer support role.
- Fluency in English.
- Availability for either the AM shift (7 AM‑4 PM) or the PM shift (1 PM‑10 PM).
Required skills
- Experience with Freshdesk or Zendesk.
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Published 20 hours ago
Expires 1 month from now
7 views · 0 interested
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Swapp
Islamabad
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