Customer Support Representative - Khaleeji (Gulf Arabic)

About the role

EDGE is seeking a bilingual Customer Support Representative to provide high‑quality service to English‑speaking customers and, when needed, to customers speaking Khaleeji (Gulf Arabic). The role involves handling inbound and outbound calls, resolving inquiries, and documenting cases while working with a global support team aligned to U.S. business hours.

Key responsibilities

• Answer inbound and make outbound calls in a courteous, professional manner.
• Resolve customer questions, requests and issues, providing clear and empathetic communication.
• Escalate complex cases through the appropriate internal channels.
• Deliver bilingual assistance in English and Khaleeji Arabic, ensuring cultural accuracy.
• Document interactions, resolutions and case details accurately in internal systems.
• Navigate multiple support platforms and maintain organized customer records.
• Meet productivity, quality and customer‑satisfaction targets while handling high call volumes.

Required profile

• Excellent verbal and written communication skills in English; fluency in Khaleeji (Gulf Arabic) is required.
• Comfortable working rotating shifts that align with U.S. business hours.
• Strong problem‑solving ability and attention to detail.
• Ability to manage back‑to‑back calls in a fast‑paced environment.
• Professional, patient and empathetic attitude toward customers.

Required skills