Customer Support Representative (US Clients)

About the role

ABS International, which has run US-facing businesses from Karachi since 2009, is hiring a US Client Support Executive in its Karachi office. You will handle inbound calls from existing US-based customers. This is a non-sales position with no cold calls or sales targets, and the work is on-site, Monday to Saturday.

Key responsibilities

• Respond to customer inquiries and questions.
• Understand and resolve customer concerns.
• Provide accurate information and professional assistance.
• Maintain clear and up-to-date customer records.
• Ensure every customer interaction shows care and professionalism.

Required profile

• Strong spoken and written English; fresh candidates with excellent English are welcome.
• Confident communicating with US-based customers.
• Patient, calm and customer-focused personality.
• Professional attitude and reliable attendance.
• Customer service or BPO experience is preferred.

What we offer

• Base salary of PKR 40,000 to 45,000 per month, plus a PKR 3,000 attendance allowance and monthly performance-based incentives.
• 15 days fully paid annual leave and a Provident Fund.
• Fixed shift schedule with no rotation (6:00 PM - 2:00 AM or 7:00 PM - 3:00 AM).
• Full training and guidance before handling live calls, with ongoing support.