Customer Support & Sales Executive - Freight Logistics

About the role

Trans Total Logistics is looking for a proactive, customer-focused Customer Support and Sales Executive to join its freight and logistics team in Karachi. The role centres on handling customer inquiries about freight forwarding and shipment services, coordinating them quickly and following up. It also supports sales by helping prepare quotations, liaising with shipping partners and developing new business. The position does not involve managing a team.

Key responsibilities

• Respond promptly to customer inquiries about freight forwarding, shipping and logistics, giving accurate and clear information.
• Coordinate with customers regularly to give shipment updates, resolve queries and follow up on time.
• Help prepare and share quotations, rate proposals and service offers for current and prospective customers.
• Liaise with shipping lines, airlines, transporters and overseas agents to get shipment information and keep service running smoothly.
• Support sales and marketing by generating leads through cold calling, emails and online platforms.
• Build and maintain relationships with current and potential customers to grow loyalty and business.
• Keep customer records, sales data, follow-up details and operational reports accurate and up to date.
• Work closely with operations and documentation teams so shipments are handled smoothly and services are delivered accurately.
• Follow up on sales inquiries, quotations and opportunities to maximise conversion, and manage several tasks and inquiries efficiently to meet deadlines and targets.

Required profile

• At least three years of relevant experience.
• Bachelor's degree in Business Administration, Marketing or Supply Chain Management.
• Target-driven mindset and ability to work collaboratively with internal departments and external stakeholders.

Required skills

• MS Office
• Email communication
• Handling multiple inquiries and maintaining accurate records