Customer Support Specialist

About the role

MyCo is looking for a Customer Support Specialist to join its on‑site team in Karachi. You will be the first point of contact for millions of viewers, helping them enjoy a seamless streaming experience across web, mobile and TV apps.

Key responsibilities

• Respond to customer inquiries via chat, email and phone, covering streaming, account, payment and device issues.
• Diagnose basic technical problems, guide users through troubleshooting steps and escalate complex cases.
• Document every interaction in the support system to ensure accurate tracking and reporting.
• Collaborate with product and engineering teams to flag recurring issues and suggest improvements.
• Educate users on platform features, self‑service resources and best‑practice viewing tips.

Required profile

• Strong customer‑service mindset with empathy and clear communication.
• Ability to work in a fast‑paced, shift‑based environment, including evenings, weekends or holidays.
• Previous experience in customer service, technical support or media/streaming is preferred.
• Relevant diploma or bachelor’s degree in business, communications, IT or a related field.

Required skills

• Proficiency in written and spoken English; additional regional languages are a plus.

What we offer

• Full‑time, permanent position on a dynamic, growing video‑streaming platform.
• Opportunities to work closely with product and technical teams.
• Competitive compensation and benefits package.