Director Sales Operations

About the role

Software Finder is looking for a highly execution‑oriented Director, Sales Operations to work directly with the VP of Business Development and bring greater structure, operational discipline, process ownership, accountability, and execution rigor across a ~30‑person BD organization. This role focuses on building and managing the operating infrastructure behind the BD organization, turning leadership priorities into clear plans, owners, milestones, processes, and measurable outcomes.

Key responsibilities

• PMO & Execution: Establish and manage the BD PMO, translating leadership priorities into projects, workstreams, owners, milestones, dependencies, KPIs, and deadlines. Track progress, identify risks, bottlenecks, resource constraints, and execution gaps, and drive initiatives through completion.
• Process & Operations: Own and continuously improve BD workflows, SOPs, operating guidelines, checklists, accountability frameworks, and management cadences. Identify inefficiencies and gaps, standardize processes, and ensure consistent adoption across SDR, BDM, PPL, Buyer Intent/Vendor Portal, CPC, and supporting functions.
• CRM & Sales Operations: Drive CRM governance, pipeline and opportunity discipline, data hygiene, follow‑ups, reporting, dashboards, and process improvements. Ensure opportunities, actions, and follow‑ups do not fall through the cracks.
• Management Accountability: Establish mechanisms to monitor adherence to agreed processes, management routines, and commitments. Ensure key activities such as 1:1s, coaching, mentoring, deal reviews, training, feedback, and performance reviews are consistently executed across teams.
• Performance & Business Visibility: Provide leadership with actionable visibility into operational health, KPIs, execution gaps, risks, and trends. Identify root causes, recommend corrective actions, and surface issues before they require VP‑level escalation.
• Revenue Support: Translate revenue priorities into operational plans, processes, owners, milestones, and tracking mechanisms across PPL, Buyer Intent/Vendor Portal, CPC, and other BD programs, helping improve pipeline, conversion, productivity, and execution.

Required profile

• Significant experience in Revenue Operations, Sales Operations, Business Operations, Commercial Operations, or a similar operational leadership role.
• Mandatory strong PMO/project management experience, with a proven ability to manage multiple complex initiatives from planning through completion.
• Strong understanding of CRM governance, sales processes, pipeline management, reporting, dashboards, and operational metrics.
• Experience building and implementing SOPs, workflows, scorecards, accountability frameworks, and operating cadences.
• Strong understanding of SDR and BDM/AE operating models.
• Exceptional organization, analytical ability, attention to detail, ownership, and follow‑through.
• Comfortable challenging managers and senior stakeholders and driving accountability without being the direct manager of every team.
• Strong communication and stakeholder‑management skills, with the ability to work independently and proactively in a fast‑moving, target‑driven B2B environment.