Dispatch Manager

About the role

We are seeking an experienced Dispatch Manager to lead our dispatch team, optimize driver routing, and ensure efficient, profitable fleet operations. The role involves managing daily dispatch activities, ensuring DOT compliance, and maintaining high standards for driver retention and customer satisfaction.

Key responsibilities

• Team Leadership: Manage, schedule, and train the dispatch team; set KPIs such as on-time delivery, driver retention, and rate-per-mile.
• Fleet Optimization: Direct load assignment and route planning using TMS/GPS to maximize revenue and reduce deadhead miles.
• Driver Management: Act as the main escalation point for drivers, handling operational issues, route adjustments, and schedule delays.
• Safety & Compliance: Enforce FMCSA regulations, Hours of Service rules, and ELD compliance across the fleet.
• Reporting: Track key metrics including cost-per-mile, fleet utilization, fuel efficiency, and weekly gross revenue.

Required profile

• 3+ years in trucking dispatch, with at least 1–2 years in a management or supervisory role.
• Thorough understanding of DOT/FMCSA rules, HOS logs, and equipment types.

Required skills

• Hands‑on experience with DAT, Truck Stop, 123 Load board etc.
• Strong leadership, fast‑paced problem‑solving, negotiation, and communication skills.