Dispatch Officer (Trucking Fleet)

About the role

Fulcrum is hiring two Dispatch Officers for its client in the BPO industry, supporting the daily operations of a North American trucking fleet. The position is full-time and on-site at NASTP, Karachi, with rotational night and early morning shifts aligned to North American time zones, including some Saturdays. The salary package is PKR 100,000 to 150,000.

Key responsibilities

• Assign loads, routes and equipment to drivers based on availability and delivery schedules.
• Monitor shipments and manage real-time dispatch changes, delays and operational issues.
• Prepare daily and next-day dispatch plans and coordinate driver schedules.
• Handle driver calls and messages, ELD alerts and Hours of Service (HOS).
• Coordinate pickup and delivery appointments and give shipment updates to customers.
• Track Proof of Delivery (PODs) and follow up on pending documentation.
• Maintain shipment records in Transportation Management Systems (TMS).
• Escalate accidents, breakdowns and other operational issues promptly.
• Prepare daily reports and shift handover updates.

Required profile

• 1-3 years of relevant experience in trucking, freight or logistics dispatch; North American (USA/Canada) freight dispatch experience preferred.
• Bachelor's degree or equivalent qualification preferred.
• Excellent spoken and written English, confident handling live calls.
• Strong communication, multitasking and problem-solving skills.
• Willingness to work rotational/night shifts on-site.

Required skills

• Hands-on experience with TMS and ELD/telematics platforms.
• Good understanding of load planning and Hours of Service (HOS) regulations.

Candidates apply by sending an updated CV to the recruiter at Fulcrum.