Domain Portfolio Lead – QA Transformation Office

About the role

Mashreq's Transformation Office is setting up a centralized Testing Center of Excellence (TCOE) that standardizes testing processes, tools, best practices and governance across retail, digital, corporate, investment banking and regulatory areas. This Domain Portfolio Lead augments the replication of TCOE processes and artifacts on the project under test, creates test KPIs, metrics and dashboards and captures them across projects. The role is self-directed and supports multiple teams, systems and products within its domain.

Key responsibilities

• Set up, optimize and manage the QA function within the portfolio in line with the Mashreq QA policy and TCOE framework
• Implement standardized testing methodologies, tools, processes and templates across portfolio projects
• Lead the implementation of TCOE governance, policies and best practices, and align QA strategy with business goals, IT objectives and regulatory requirements
• Work with the Central Process Governance Team, Technical Lead Team, Transformation Office and Change Executors, and collaborate with product owners, initiation leads and business stakeholders
• Monitor testing projects for compliance, quality outcomes and timely delivery, using QA metrics such as defect trends, coverage and cycle time
• Present QA performance reports to stakeholders and the Head of TCOE, and give actionable recommendations
• Drive continuous improvement, mentor and train QA team members, and promote QA maturity
• Apply risk-based testing and build dashboards with auto-populated metrics and heat maps

Required profile

• Over 15 years of experience in banking QA (core banking, digital, trade, etc.)
• Bachelor's or master's degree in a quantitative discipline such as Computer Science, Engineering or Economics
• Experience in QA and QA leadership roles, with strong interpersonal communication and stakeholder management
• Experienced in banking applications, with strong testing design and implementation skills

Required skills

• Automation scripting, tagging conventions and test case design
• Defect lifecycle, severity categorization, defect aging and DRE
• Azure DevOps, Jira, Confluence, SharePoint, Excel, Grafana and Power BI
• API validation, root cause analysis and risk mitigation planning