E-commerce Account Manager – Alibaba Expertise

About the role

Pak Safety Tex is seeking a detail‑oriented E‑commerce Account Manager with strong expertise in Alibaba Seller Center. The role focuses on managing and growing the company’s presence on the Alibaba platform, handling RFQs, product listings and day‑to‑day account operations.

Key responsibilities

• Manage and optimise the Alibaba seller account to maximise product visibility and sales.
• Respond promptly to Alibaba Requests for Quotations with accurate product information and pricing.
• Perform product listing optimisation, including descriptions, images, keywords and pricing.
• Monitor performance metrics such as click‑through rates, conversion rates and sales volume.
• Maintain communication with Alibaba customer service to resolve account issues swiftly.
• Analyze competitor activity and market trends on Alibaba to adjust strategies.
• Coordinate with internal marketing and product teams to align promotional campaigns with platform opportunities.
• Track shipping, payment and order‑processing procedures for Alibaba transactions.
• Stay updated on Alibaba platform updates, policy changes and best practices.

Required profile

• Minimum two years of experience managing e‑commerce accounts, preferably on Alibaba.
• Strong command of English and ability to work independently with high attention to detail.
• Self‑motivated, organised and able to coordinate with cross‑functional teams.

Required skills

• Alibaba Seller Center tools