E-Commerce Sales Outreach Specialist

About the role

TalentPop is seeking an enthusiastic E‑Commerce Sales Outreach Specialist to boost revenue by re‑engaging shoppers, recovering abandoned carts, and guiding buyers through their purchase journey. This fully remote position focuses on personalized communication across email, SMS, and live chat.

Key responsibilities

• Contact potential customers to recover abandoned carts and close sales.
• Provide tailored product recommendations and guide buyers toward optimal solutions.
• Engage customers proactively via email, SMS, and live chat.
• Deliver exceptional customer service and resolve issues efficiently.
• Collaborate with internal teams to refine outreach strategies and meet sales targets.

Required profile

• Minimum 1 year of remote sales or online customer support experience.
• At least 1 year of customer service experience via phone, email, or chat (e‑commerce experience preferred).
• Strong persuasive communication and a natural ability to convert leads.
• Self‑motivated, goal‑oriented, and comfortable in a fast‑paced remote environment.

Required skills

• Experience with Shopify.
• Familiarity with CRM tools.
• Knowledge of customer engagement platforms.

What we offer

• Ongoing coaching, training, and clear promotion paths.
• Performance incentives, annual raises, and recognition for top performers.
• Opportunities for rapid career advancement into leadership roles.
• Fully remote work with flexible scheduling.
• Work‑life balance benefits such as paid time off, health stipends, and regional health coverage.