eBay Operations Executive (UK Market Hours)

About the role

Fulcrum Pvt. Ltd. is hiring an eBay Operations Executive for one of its leading clients. The role covers product listings, order processing and customer support, with UK-based working hours and Monday to Saturday schedule. The position is based in DHA Phase 5, Zamzama Commercial, Karachi.

Key responsibilities

• Create, optimize and manage product listings on eBay, including product research, keyword analysis and competitor pricing analysis, and ensure accurate titles, descriptions, images, pricing and specifications.
• Manage daily eBay orders accurately and on time, coordinate inventory, packaging and shipment, and monitor order status and tracking.
• Handle cancellations, returns, refunds and order-related queries.
• Respond to customer inquiries, resolve complaints, identify upselling and cross-selling opportunities and maintain positive customer relationships.
• Monitor account health, performance metrics and seller standards, ensure compliance with eBay policies, and prepare daily and weekly reports on sales, orders, listings and account performance.

Required profile

• Minimum 1-2 years of experience in eBay operations or marketplace management.
• Hands-on experience with product listing, order processing and customer support.
• Good understanding of eBay Seller Hub and marketplace policies.
• Strong communication, problem-solving and organizational skills; able to work independently and meet deadlines.
• Experience in sales, cold calling or client handling is an added advantage.

Required skills

• Proficiency in MS Excel and Google Sheets.
• Ebay Seller Hub familiarity.

What we offer

• Salary starting from PKR 80,000, negotiable based on experience and skills.