Email & Chat Support

About the role

Zameen.com is hiring an Email & Chat Support agent for its Bayut and Dubizlee operations. The position is based in Gulberg, Lahore, on a hybrid shift, and is open to both genders. It is an entry-level role for someone with about 6 months to 1 year of experience in email or chat support.

Key responsibilities

• Provision packages after receiving invoices for new and existing accounts.
• Handle client account upgrades and downgrades, including account expiration and other downgrade requests from operations, customer service and the listing team.
• Set up XML feed integration.
• Handle client grievances by escalating Bayut.com-related issues to the account manager and then to the operations manager.
• Provide live chat support to web users and after-sales support to account managers.

Required profile

• Graduate with a minimum of 0.5 years of experience; 6 months to 1 year in email/chat support preferred.
• Customer service experience, preferably from a support or call center.
• Very good spoken and written English, able to handle day-to-day internal and external queries quickly.
• Strong communication and follow-up skills.

Required skills

• Working knowledge of MS Word and Excel.