Email & Chat Support Representative

About the role

Zameen.com is seeking an Email & Chat Support professional to join its Bayut and Dubizlee operations. The role involves providing timely assistance to clients and internal teams through email, live chat, and phone channels.

Key responsibilities

• Provision packages for new and existing accounts upon receipt of invoices.
• Upgrade client accounts based on invoices from various channels.
• Handle account degradation when subscriptions expire or upon specific requests.
• Process degradation requests from Operations, Customer Service, and Listing teams.
• Set up XML feed integration for client listings.
• Escalate client grievances related to Bayut.com to the appropriate operations manager.
• Provide live‑chat support to web users and after‑sales assistance to account managers.

Required profile

• Graduate with 0.5–1 year experience in email or chat support.
• Strong spoken and written English communication skills.
• Ability to interact with internal and external staff for day‑to‑day queries.
• Experience in a customer‑service environment, preferably a call centre.

Required skills

• Microsoft Word
• Microsoft Excel