Email & Chat Support Representative

About the role

Zameen.com is seeking an enthusiastic Email & Chat Support Representative to join its Bayut and Dubizlee operations in Lahore. The role involves handling client inquiries, managing account upgrades and degradations, and providing live chat assistance to web users.

Key responsibilities

• Provision packages upon receiving invoices for new and existing accounts.
• Upgrade client accounts based on invoices from various channels.
• Degrade client accounts when they expire or upon specific requests.
• Process degradation requests from operations, customer service, and listing teams.
• Set up XML feed integration for clients.
• Escalate client grievances related to Bayut.com to the appropriate operations manager.
• Provide live chat support to all web users.
• Deliver after‑sales support to account managers.

Required profile

• Graduate with 0.5–1 year experience in email or chat support.
• Strong command of spoken and written English.
• Ability to communicate effectively with internal and external staff.
• Experience in a customer service or call‑center environment.
• Good follow‑up and communication skills.

Required skills

• Proficient in MS Word.
• Proficient in MS Excel.