Executive Customer Operations – Saidu Sharif

About the role

The Executive Customer Operations role is responsible for overseeing Fixed‑Broadband (FBB) and Flash Fiber installations and migrations in Saidu Sharif. You will ensure service quality, meet operational KPIs, and enhance the overall customer experience while maintaining safety standards.

Key responsibilities

• Manage FBB and Flash Fiber installation and migration projects.
• Achieve installation KPIs, improve Quality of Installation (QOI), and meet MTTR and MTTP targets.
• Reduce repeat complaints, denials, and low‑power cases.
• Maintain network stability and CHI targets across the assigned domain.
• Ensure compliance with employee health and safety regulations during all operational activities.

Required profile

• Bachelor’s degree in Engineering (Telecommunication, Electrical, Electronics, Computer, Software, Computer Science, Networking, or related fields).
• 2–3 years of relevant experience in telecom operations or fiber deployment.
• Strong problem‑solving ability and business acumen.
• Experience in quality and complaint management, rehabilitation, and technical planning.

Required skills

What we offer

• Family‑centric policies including 6‑month maternity and 30‑day paternity leave.
• Hybrid work model for a balanced work‑life environment.