Executive Operations Specialist

About the role

The Executive Operations Specialist will act as the primary point of contact for daily operational queries from RECH branches across Pakistan. You will ensure swift resolution of issues, maintain accurate documentation, and support both internal teams and external hospital partners.

Key responsibilities

• Respond to and resolve operational queries from city and outstation branches.
• Manage open Delivery Notes from investigation through closure.
• Review and approve branch invoices, ensuring timely exchange case closures.
• Conduct monthly operational audits for all RECH branches and present findings to management.
• Maintain zero gaps in SAP documentation for Logistics and Store records.
• Deliver onboarding and operational training to new staff and hospital users of the booking portal.
• Facilitate Rider Management System (RMS) training for logistics personnel.
• Coordinate between Billing, Sales Coordinators, Logistics, and Store to keep processes running smoothly.

Required profile

• Bachelor’s degree in Business Administration, Supply Chain, Commerce, or a related field.
• 2–4 years of core operations experience, preferably in medical device, pharma, or healthcare distribution.
• Strong problem‑solving abilities and comfort working in a fast‑paced, multi‑branch environment.
• Willingness to travel to outstation branches for audits and support.

Required skills

• Hands‑on experience with SAP Logistics/Store modules.
• Advanced Microsoft Excel skills; proficiency with Word and PowerPoint.

What we offer

• Competitive salary package.
• Opportunities for professional growth within a leading healthcare distribution company.
• Dynamic work environment with cross‑functional collaboration.