Field Engineer - Kiosk Operations

About the role

p2pay is looking for a skilled, hands-on Field Engineer to keep its self-service payment kiosk network running smoothly. The engineer installs, maintains and troubleshoots kiosks so that uptime and service reliability stay high, while meeting service SLAs efficiently.

Key responsibilities

• Respond to technical complaints and service requests within defined SLAs.
• Troubleshoot and repair kiosk components such as cash acceptors, receipt printers, biometric devices and UPS units.
• Achieve a high first-time fix rate to minimise repeat visits.
• Install and configure new kiosks and peripherals according to company standards.
• Set up and test LAN / 4G connectivity before handover.
• Carry out monthly preventive maintenance visits at standard sites and spot-check for potential issues.
• Manage spare parts responsibly, return faulty components and keep accurate records.
• Log complaints, repairs and parts usage in the Odoo/ticketing system and submit service reports with photos.
• Suggest improvements to reduce repeat failures and improve uptime.

Required profile

• Diploma, DAE or bachelor's degree in Electrical, Electronics, IT or a related field.
• 1-3 years of experience in field engineering, ATM/kiosk servicing or technical support.
• Experience in fintech, payment systems or self-service devices is preferred.
• Ability to work independently and manage assigned territories.

Required skills

• Hands-on hardware troubleshooting (ATMs, kiosks, POS devices or similar).
• Basic networking knowledge (LAN, routers, 4G connectivity).
• Familiarity with Odoo or ticketing systems preferred.