Fraud & Risk Agent

About the role

We are seeking a proactive Fraud & Risk Agent to monitor real‑time transactions, investigate suspicious activity, and help strengthen our anti‑fraud defenses. The role operates in shifts, including nights and weekends, and works closely with cross‑functional teams to protect our customers and financial assets.

Key responsibilities

• Monitor live transactions for high‑risk or suspicious behavior using internal and third‑party tools.
• Investigate potential fraud cases such as account takeovers, identity theft, chargebacks, and other anomalies.
• Analyze fraud trends and contribute to the creation of rules and strategies to mitigate financial loss.
• Escalate complex or high‑impact incidents to senior risk analysts or relevant internal teams.
• Collaborate with customer support, compliance, engineering, and legal teams to improve processes and reduce fraud.
• Prepare accurate, timely reports on fraud incidents, resolutions, and risk trends.
• Stay current on fraud typologies, KYC/AML regulations, and industry best practices.
• Respond to inquiries from payment processors or financial institutions regarding fraud or disputes.
• Recommend enhancements to policies, workflows, and automation tools.

Required profile

• 0‑1 years of experience in fraud detection, risk management, payments, or a related field.
• Strong analytical and investigative abilities with meticulous attention to detail.
• Understanding of KYC/AML regulatory requirements.
• Excellent written and verbal communication skills.
• Willingness to work flexible hours, including weekends or holidays.

Required skills

• Experience with fraud detection tools.
• Familiarity with internal case management systems such as Salesforce.