Front Desk Officer

About the role

The Front Desk Officer will be the welcoming face of Sukh Chayn Residence, providing excellent customer service to residents and guests. This full‑time, on‑site position involves managing the front desk, handling inquiries, and supporting various administrative functions.

Key responsibilities

• Greet and welcome all guests, creating a hospitable atmosphere.
• Maintain a tidy, organized front desk and manage incoming mail, packages, and deliveries.
• Handle phone calls, outbound communications, and forward complex issues to Administration, Marketing, or Maintenance.
• Issue key cards and manage access control for residents and visitors.
• Use front‑desk management software and CRM systems to record resident information.
• Support Marketing, Finance, Admin, and Project departments with clerical tasks.
• Perform additional duties as assigned, including shift work on a rotational schedule.

Required profile

• Intermediate or Bachelor’s degree.
• Minimum 3‑4 years of receptionist or front‑desk experience, preferably in a hotel or residential setting.
• Strong interpersonal and English communication skills.
• Ability to work morning, evening, and night shifts.

Required skills

• Proficiency with Microsoft Word, Excel, Outlook, PowerPoint, and Adobe Acrobat.
• Experience using front‑desk management software and CRM systems.
• Familiarity with multi‑line phone systems and office equipment.