Front Desk Representative

About the role

ABN Overseas Education, an educational consultancy in Pakistan connecting students with universities worldwide, is hiring a Front Desk Representative. This is a full-time, on-site position in the Lahore District, focused on welcoming visitors, answering inquiries and directing students and guests to the right staff or departments.

Key responsibilities

• Greet visitors and answer inquiries in person and by phone
• Manage incoming calls and direct students and guests to the appropriate staff or departments
• Maintain appointment schedules and handle basic reservations or bookings for counseling sessions
• Support daily office administration and collaborate with counselors and administrative staff
• Maintain a professional reception area and update visitor logs
• Support documentation processes and provide accurate information about ABN's services

Required profile

• Strong customer service and receptionist skills, able to create a welcoming and professional environment
• Effective phone etiquette and communication skills
• Experience handling reservations or appointment scheduling, preferably in an educational or service-oriented setting
• Fluency in English and Urdu; additional languages are an advantage
• Prior experience in front desk, administrative or customer-facing roles is preferred
• Minimum high school diploma; further education in administration, hospitality or related fields is beneficial

Required skills

• Proficiency in basic computer applications such as MS Office, email and scheduling tools
• Comfortable handling records and documentation
• Organizational skills, attention to detail and ability to manage multiple tasks in a busy front desk environment