Human-AI Interaction & UX Expert (AI Community)

About the role

TELUS Digital is looking for a Human-AI Interaction (HAI) and UX expert to join its global AI community. The expert studies the friction between human intent and machine response, refining the AI's personality, empathy and logic so that it becomes a conversational partner rather than just a tool. The work focuses on multi-turn conversations and building user trust.

Key responsibilities

• Conversational UX auditing: analyze the flow of multi-turn interactions so the AI keeps state, reduces cognitive load and gives concise, actionable answers.
• Trust and calibration analysis: find cases where the AI is overconfident or overly cautious and refine its calibration of trust.
• Persona and tone synthesis: develop and test specialized personas (for example, empathetic counselor versus objective data analyst) to keep tone aligned across industries.
• Accessibility and inclusivity design: evaluate how models handle diverse speech patterns, non-standard dialects and accessibility needs.

Required profile

• Bachelor's degree in Human-Computer Interaction (HCI), Cognitive Psychology, UX Research or Behavioral Economics.
• Bilingual-level (C2+) proficiency in your primary language to judge the cultural feel and natural flow of dialogue.
• Minimum B1 (intermediate) English for global collaboration.
• Pass a subject-specific qualification exam and complete ID verification to join the community.

What we offer

• Pay of $18-$50 USD per hour, with terms defined per project.
• Remote work within a global community of more than one million contributors.
• Flexible engagement: manage your own schedule, working independently as an independent contractor.