Inside Sales Manager – E-Learning (International)

About the role

Fortune Academy, a USA-based e-learning company founded in 1982 that trains professionals in fields such as Real Estate, Healthcare, EHS, Construction Safety and Home Inspection, is hiring an Inside Sales Manager for its international (US-facing) team. This is a full-time, on-site, evening/night-shift leadership position in Karachi, Pakistan, managing the team by phone and CRM. The manager leads, coaches and holds the team accountable for turning inbound and outbound leads into paid enrollments, while improving conversion rates, follow-up discipline and the student experience.

Key responsibilities

• Lead, manage, motivate and develop the inside sales team
• Set and monitor daily, weekly and monthly sales and enrollment targets
• Track individual and team KPIs: calls, contacts, follow-ups, conversions, enrollments, revenue and CSAT
• Monitor the CRM pipeline and ensure every lead is contacted, followed up and logged
• Run coaching sessions, call reviews, role-plays and performance meetings, and coach reps on communication, objection handling, closing and follow-up
• Handle high-value, difficult or escalated prospects personally when needed
• Improve lead-to-enrollment conversion through process and strategy changes
• Keep CRM records, lead statuses, notes and follow-up activity accurate
• Work with Marketing on lead quality and campaign performance, and with Admissions, Operations and Finance for a smooth enrollment experience
• Prepare sales performance reports for management and recruit, onboard and train new sales reps

Required profile

• 3+ years managing a phone-based inside sales or call center sales team in education, e-learning, EdTech, BPO, SaaS, subscription services or admissions
• Proven track record hitting enrollment and revenue targets with a team working leads by phone and CRM
• Experience coaching reps on call quality, objection handling and closing
• Comfortable managing KPIs such as calls, talk time, conversion rate and pipeline follow-up
• Excellent spoken and written English and a strong phone presence
• Full-time availability for evening/night shifts, on-site in Karachi
• Preferred: background in education, training or e-learning sales, and a Bachelor's degree in Business, Marketing, Communications or a related field

Required skills

• CRM and call center/dialer software
• Sales reporting tools

What we offer

• Competitive salary plus performance-based management incentives
• Career growth and leadership opportunities
• Professional sales training and ongoing coaching
• Opportunity to build and lead an international sales team
• Supportive work environment with recognition for performance
• Direct exposure to US customers and markets

To apply, use the LinkedIn Easy Apply option or send your resume by email.