International Customer Service Representative - US Campaign

About the role

ABS International, a direct US principal since 2009, is hiring an International Customer Service Representative for its US Sales Campaign. The position is full-time, permanent and on-site in Gulistan-e-Johar, Karachi, working Monday to Saturday from 7:00 PM to 3:00 AM. Candidates should have strong English communication skills and experience in outbound sales or BPO.

Key responsibilities

• Make outbound calls to US-based prospects and customers.
• Generate interest and identify potential business opportunities.
• Handle customer objections and negotiate professionally.
• Build client relationships and close sales.
• Manage the pipeline through a live US CRM.
• Work toward structured targets with regular coaching and performance feedback.

Required profile

• Experience in outbound sales, cold calling, telesales or BPO preferred.
• Excellent spoken and written English.
• Confidence communicating with US-based customers.
• Strong persuasion, negotiation and objection-handling skills.
• Self-motivated, target-oriented and commercially focused.
• Availability Monday to Saturday, 7 PM to 3 AM, on-site.

What we offer

• Fixed monthly salary of PKR 50,000 to 70,000, plus a PKR 3,000 monthly attendance allowance.
• Uncapped, performance-based commission on revenue generated, with a daily cash reward for the top performer.
• 15 days fully paid annual leave and a Provident Fund.
• Dedicated Namaz break every shift, daily coaching and career development opportunities.