IT Administrator – Support Officer

About the role

We are looking for a proactive IT Administrator to manage daily IT operations, provide hardware and network support, and oversee procurement for our Karachi office and regional sites.

Key responsibilities

• End‑User & Remote Support: Tier 1 & 2 assistance for desktops, laptops, printers, scanners and remote support via AnyDesk.
• Network & Systems: Troubleshoot Wi‑Fi and LAN connectivity issues and monitor CCTV surveillance systems.
• Vendor & Procurement Management: Handle IT purchases, obtain quotes, coordinate approvals and ensure audit clearance.
• External Team Liaison: Work with outsourced IT partner for Active Directory access control, user provisioning and complex escalations.
• Asset Management: Maintain inventories of IT assets, hardware warranties, software licenses and operational logs.

Required profile

• Education: Bachelor’s degree in Computer Science/IT or DAE/Diploma in CS/Electronics with relevant experience.
• Experience: 2–4 years in IT support/administration; vendor coordination and procurement experience is a plus.

Required skills

• Hardware troubleshooting
• LAN/Wi‑Fi networking
• Remote support tools (AnyDesk)
• CCTV system maintenance
• Basic Active Directory knowledge
• IT asset inventory management