IT Operations and Administration Manager (Remote)

About the role

The Executive Officer – Admin & IT at EFU Life Assurance Ltd. ensures organizational effectiveness by coordinating administrative duties and IT services. Working remotely, the role focuses on maintaining a reliable, secure office environment while aligning all activities with company policies.

Key responsibilities

• Manage daily office operations, including supplies, facilities, and services.
• Coordinate with vendors, service providers, and contractors for office maintenance.
• Maintain accurate records, reports, and documentation related to administrative activities.
• Supervise supporting staff to ensure effective execution of administrative tasks.
• Oversee IT infrastructure, including hardware, software, and network systems.
• Troubleshoot IT issues and liaise with external IT support when needed.
• Maintain IT inventory and ensure timely upgrades and maintenance.
• Implement and monitor IT security policies and procedures.
• Provide laptops and necessary IT equipment to agents and staff.

Required profile

• Proven experience in vendor management and contractor coordination.
• Strong background in IT infrastructure oversight and regulatory compliance.
• Ability to evaluate and improve existing processes for efficiency.
• Experience supervising administrative or support staff.
• Commitment to align all tasks with company guidelines.

Required skills

• IT hardware management
• Software administration
• Network systems administration
• IT security policy implementation