IT Support & Business Development Associate (MSP)

About the role

A startup Managed Service Provider (MSP) offering IT support and managed IT services to businesses is looking for a motivated, technically skilled and well-spoken professional to join its founding team. The role is remote, full-time (8 hours per day, Monday to Friday 9:00 AM - 5:00 PM EST) and starts with a mix of business development and IT support before shifting toward technical work as the client base grows.

Key responsibilities

• Phase 1: Cold call potential business customers, generate leads via LinkedIn and other channels, explain IT services, identify needs and schedule appointments.
• Maintain lead records, follow-ups and CRM updates, and assist with IT troubleshooting, technical documentation and support procedures.
• Phase 2: Provide remote Level 1 and Level 2 help desk support, troubleshoot Windows, Microsoft 365, email, hardware, software and networking issues.
• Assist with user accounts, MFA, endpoint security and cybersecurity, manage support tickets and document solutions.
• Support remote monitoring, patching and maintenance, and deliver professional customer service.

Required profile

• Fluent, confident spoken and written English with business clients.
• At least one recognized IT certification, such as CompTIA A+, Network+, Security+ or a Microsoft technical certification.
• Strong understanding of Windows, Microsoft 365, hardware and basic networking.
• Willingness to do outbound cold calling and lead generation in the early stage.
• Reliable internet connection and a quiet place to work from home.

Preferred qualifications

• Previous IT help desk, desktop support or MSP experience.
• Previous cold calling, appointment setting or B2B sales experience.
• Familiarity with CRM, ticketing platforms and remote IT support tools.
• Additional Microsoft, CompTIA or networking certifications.

What we offer

• Initial salary of PKR 60,000 per month with a three-month paid probation.
• Salary review after probation; increases may be considered depending on performance, revenue growth and affordability.
• Opportunity to move into a more technically focused IT support role as the company grows.

To apply, submit your CV through LinkedIn, highlighting your IT certifications, technical support knowledge or experience, any customer communication or sales experience, and your availability for full-time work.