IT Support Executive – Warehouse

About the role

We are looking for an IT Support Executive to provide on‑site technical assistance for our warehouse operations. You will ensure that all hardware, software and network components run smoothly, supporting users and maintaining IT compliance.

Key responsibilities

• Provide on‑site support for hardware, software and network issues.
• Install, configure and troubleshoot computers, printers, scanners, UPS, IP cameras, wireless devices and IP phones.
• Perform PC/Notebook installations, upgrades and endpoint antivirus management.
• Deliver Tier 1 application support and set up Active Directory accounts for new users.
• Monitor and maintain computer systems and network links, responding promptly to service requests.
• Repair or replace equipment as needed and ensure no illegal software is installed.
• Collaborate with the Assistant Manager IT Support and communicate effectively with users via phone, email and web channels.

Required profile

• Bachelor’s degree in IT or a related field.
• Minimum 3 years of experience in IT support.
• Strong interpersonal and communication abilities.

Required skills

• Microsoft Windows operating system.
• Microsoft Office and other Microsoft products.
• Active Directory account management.
• Hardware and software troubleshooting.
• Network troubleshooting and wireless configuration.
• Installation and configuration of IP phones, printers, scanners, UPS and IP cameras.
• Antivirus deployment and endpoint support.
• Diagnostic and repair of PC/Notebook equipment.