IT Support Technician – Remote

About the role

Elite IT Team is seeking a proactive IT Support Technician to serve as the first point of contact for clients worldwide. Working remotely on 12‑hour shifts, you will diagnose and resolve technical issues while delivering a courteous and efficient support experience.

Key responsibilities

• Receive and triage client requests via phone, email, and ticketing system.
• Provide remote assistance and resolve first‑line incidents for Microsoft 365, Entra ID, Intune MDM, and Windows devices.
• Escalate complex problems to specialised internal teams.
• Maintain accurate ticket logs, prioritize based on urgency, and follow up to confirm resolution.
• Communicate status updates clearly to clients throughout the support process.

Required profile

• Excellent spoken and written English.
• Strong customer‑service orientation and professional demeanor.
• Experience in a 1st‑line IT support role.
• Ability to stay organized and remain calm under pressure.

Required skills

• Microsoft 365
• Entra ID (Azure Active Directory)
• Intune MDM
• Microsoft Windows
• Networking fundamentals
• Endpoint management

What we offer

• Full‑time remote position with competitive salary (PKR 80,000‑140,000).
• Opportunities to work with international clients across the UK, US and beyond.
• Continuous learning and skill development in a fast‑growing tech company.