ITSM Service Desk Engineer

About the role

We are looking for an ITSM Service Desk Engineer to deliver high‑quality technical support to our clients. You will troubleshoot Windows and macOS environments, resolve connectivity and software issues, and support cloud platforms such as Azure, AWS and Microsoft 365.

Key responsibilities

• Provide remote support via phone, email and chat.
• Troubleshoot operating system, network and application problems on Windows and macOS.
• Support Microsoft 365 applications, Active Directory and cloud services (Azure, AWS).
• Collaborate with senior engineers on escalated tickets.
• Maintain accurate documentation of incidents and resolutions.

Required profile

• 4–5 years of IT support experience, preferably in a Managed Services environment.
• Strong knowledge of networking, cloud platforms and server environments.
• Excellent written and verbal English communication.
• Relevant certifications (e.g., CompTIA A+, Network+, Microsoft MCP) are a plus.

Required skills

• Windows and macOS operating systems.
• Networking fundamentals.
• Microsoft Azure and Amazon AWS.
• Microsoft 365 and Active Directory.
• Remote support tools (phone, email, chat).

What we offer

• Competitive salary with performance‑based bonuses.
• Comprehensive benefits and paid time off.
• Career growth through sponsored certifications and lab access.
• A collaborative, world‑class work environment.