Junior Technical Support Engineer – AI‑Powered Life Sciences Platform

About the role

We are seeking a Junior Technical Support Engineer to join a fast‑growing AI‑driven software company serving the pharmaceutical, biotechnology and medical device sectors. The role is fully remote and offers the chance to work directly with modern web technologies while helping regulated life‑science organisations accelerate their validation processes.

Key responsibilities

• Learn and navigate the company’s Next.js, React, Node.js and Supabase codebase.
• Investigate and reproduce customer‑reported issues, tracing errors with AI‑powered tools.
• Debug front‑end and back‑end components, including APIs, databases and application logic.
• Implement maintainable fixes using TypeScript and improve overall performance.
• Draft clear, professional emails to explain issues, resolutions and next steps.
• Provide calm, empathetic support during high‑pressure situations.
• Collaborate with product, QA and engineering teams to prioritize and resolve bugs.
• Assist with patch releases, platform improvements and documentation updates.

Required profile

• Early‑career software engineer with a passion for troubleshooting.
• Strong attention to detail and ability to work independently.
• Excellent written English communication skills.

Required skills

• JavaScript
• TypeScript
• Next.js
• React
• Node.js
• Supabase
• SQL