Manager Capacity & Commercial Planning

About the role

PTCL is seeking a Manager to lead commercial operations, customer engagement, and strategic transformations within its data centre business. You will act as the single point of contact for colocation customers, coordinate cross‑functional teams, and ensure capacity and inventory are optimally managed.

Key responsibilities

• Manage end‑to‑end lifecycle of colocation requests, including new hosting, expansions, power upgrades and de‑commissioning while adhering to governance and SLA requirements.
• Coordinate between Sales/KAM, Data Centre Operations, Product Management, Finance and regional teams to enforce standardized deployment workflows.
• Drive customer‑facing activities such as query handling, site access coordination and high‑level enterprise visits, maintaining high satisfaction and preventing escalations.
• Oversee commercial visibility of rack, POD and site capacity, perform monthly reconciliation and allocate resources efficiently.
• Maintain a centralized inventory of critical data‑centre components (PDUs, UPS modules, cabling) and enforce approval processes for seamless deployments.
• Align data‑centre space and power availability with sales pipelines and two‑year product forecasts to identify gaps and support revenue growth.

Required profile

• Bachelor’s degree in Engineering, IT, Business or related field; MBA preferred.
• 5–8 years of experience in data‑centre operations, telecom/IT infrastructure or customer‑facing operational roles.

Required skills

• Data centre operations management
• Capacity and allocation planning
• Demand forecasting
• Inventory control of data‑centre infrastructure