Manager Carrier Sales Support

About the role

PTCL, a provider of integrated ICT and cellular network services in Pakistan, is looking for a Manager Carrier Sales Support. You will support carrier customers (CMOs, LDIs, LLOs/OLOs and public/government telecom operators) in provisioning and upgrading interconnect and carrier services through one-window operations under the RIO and exclusive commercial agreements.

Key responsibilities

• Contact and coordinate regularly with operator and carrier customers to resolve complaints about network issues.
• Support and liaise in reconciling SLAs.
• Process carrier customer demands for services such as DIU (Digital Interface for TDM interconnection), DPLC (domestic media over SDH), dark fiber, IPLC (international media over SMW3, SMW4, FLAG, satellite), IP bandwidth, DOMSAT and VSAT satellite services, and infrastructure sharing/co-location (space, power and tower).
• Monitor and review improved customer service and network troubleshooting.
• Ensure company policies are followed and that budgets, targets and deadlines are met.
• Ensure compliance with legal and ethical standards.

Required profile

• Bachelor's degree in Electrical, Telecommunication or an allied engineering field; MS is an added advantage.
• 3-4 years of relevant experience.

Required skills

• Strategic planning
• Analytical skills
• Delegation skills
• Collaborative skills

What we offer

• Family-centric policies with 6 months of maternity leave and 30 days of paternity leave.
• A hybrid work model.