Manager Online Payment Gateway

About the role

Easypaisa, Pakistan's first digital bank, is hiring a Manager Online Payment Gateway. You will support the growing business and operational scope of the Online Payment Gateway team, focusing on merchant platform migration and international merchant partnerships. You will work closely with cross-functional teams to ensure smooth execution, merchant continuity and effective post-go-live support, while the existing team manages the core Online Payment Gateway business.

Key responsibilities

• Lead merchant migration to the upgraded platform, and support onboarding, relationship management and post-go-live operations of international merchants
• Manage international merchant onboarding, including documentation, due diligence with Risk and Compliance, integration and testing
• Serve as day-to-day point of contact for international merchants and partners, handling queries, settlements and transaction reversals
• Support global expansion by identifying prospective international merchants and new cross-border payment use cases
• Monitor transaction volumes, success rates and merchant activity, and identify growth opportunities
• Plan and execute migration, track progress, risks and issues, and maintain trackers and dashboards
• Research industry best practices and propose new initiatives to improve security, customer experience and settlement processes
• Coordinate with Technology, Operations, Customer Experience, Finance, Risk, Compliance and Legal teams
• Prepare business requirement documents, process flows and SOPs, and track merchant complaints
• Ensure compliance with State Bank of Pakistan regulations and Easypaisa policies, and report regularly to the Assistant Director

Required profile

• Bachelor's degree (BBA / MBA preferred)
• 3-5 years of relevant experience in payments / fintech
• Exposure to payment gateways, merchant onboarding or merchant management
• Experience with platform migrations or cross-border merchant partnerships is an advantage

Required skills

• Strong ownership and execution with attention to detail
• Ability to manage multiple workstreams and meet tight deadlines
• Clear communication and relationship-building with merchants, partners and internal teams
• Analytical and reporting skills