Multilingual Customer Support Specialist

About the role

Edge is looking for customer‑focused, multilingual professionals to support inbound and outbound phone operations for US healthcare and insurance policyholders. The primary duty is to assist English‑speaking customers while also handling calls in a secondary language (Spanish, Korean, Arabic, or Farsi) as needed.

Key responsibilities

• Handle inbound and outbound customer phone calls with high professionalism, empathy, and clear communication.
• Provide primary support to English‑speaking customers and switch to the assigned secondary language when required.
• Process policy‑servicing requests, resolve issues promptly, and accurately document all interactions in CRM/agency management systems.
• Navigate multiple client systems simultaneously while actively engaging with callers to ensure smooth workflow.
• Follow established client workflows, call‑handling procedures, and compliance guidelines throughout each interaction.

Required profile

• Fluent spoken and written English plus proficiency in Spanish, Korean, Arabic, or Farsi.
• Minimum 1–2 years of call‑center or customer‑service experience; US insurance experience is a strong plus.
• Located in Islamabad, Lahore, or Rawalpindi with a reliable work‑from‑home setup.
• Willingness to work US business hours across 24/5 staggered shifts, including possible weekend work.

Required skills

• Ability to manage multi‑system workflows efficiently, including CRM platforms.