Operations and Compliance Executive

About the role

Kokoro Cleaning Service, based in the Las Vegas Valley and known for home, business and real estate cleaning, is hiring a full-time, on-site Operations and Compliance Executive in Lahore. The role oversees day-to-day cleaning operations so that schedules, staffing and workflows run efficiently and meet company standards.

Key responsibilities

• Monitor service quality and implement operational policies
• Coordinate with team leads to resolve operational issues promptly
• Maintain regulatory and internal compliance, including health, safety and company procedures, and document and update relevant guidelines
• Track performance metrics, analyse operational data and recommend improvements
• Act as a key link between management, staff and clients, and train team members on compliance requirements
• Support the timely resolution of client concerns

Required profile

• Experience in operations management, preferably in cleaning services, facilities management or related service industries
• Bachelor's degree in Business, Law, Management or a related field preferred; relevant experience may substitute
• Ability to work on-site in Lahore, manage multiple priorities and pay close attention to detail
• Strong interpersonal and communication skills, and solid analytical skills for reviewing operational data and identifying trends
• Commitment to ethical practices, safety standards and continuous improvement

Required skills

• Knowledge of regulatory compliance and law to interpret, implement and monitor policies and standards
• Proficiency with basic office and scheduling software; familiarity with reporting tools is a plus